FAQ's

1. Can we bring our children?

Some properties do welcome children but it varies from property to property as it is at the property owners discretion if they feel their property is considered to be child-friendly. Please refer to the property page or feel free to call us.

2. Are there provisions for children in the property

Some properties provide cots and highchairs as standard and this will be clearly indicated on the specific property page. Where this is not the case and the property welcomes children, they can be provided for an additional charge via the Concierge service.

3. Do you allow dogs?

Some properties are dog friendly but not all. Please refer to the specific property page to see if dogs are welcomed.  There is a maximum of 2 dogs allowed to stay at each property. If you wish to bring your dog, please add this to your booking form – there is an additional charge of £50 per dog.  It is strictly forbidden to bring a dog to a property that does not welcome dogs or to exceed the number of dogs that the property allows (and will result in good housekeeping deposits being retained if necessary). Should you require any additional provisions for your dog please contact the Concierge Service who would be happy to help.

4. Why do I need to verify my identity with Superhog?

All our properties are protected by Superhog, the digital insurance trust platform that enables hosts and guests to confidently transact in short-term holiday rentals space. Superhog independently verifies users and puts protection in place for guest property damage in the form of their guarantee. Please note that once you have booked, you will be contacted by Superhog directly to verify your identity. Superhog's process has been designed to ensure guest information is 100% secure - all personal information is encrypted, ensuring all personal identifying information remains protected.

5. Do you take short bookings?

Yes, depending on property and the season. Short breaks are a minimum of 3 nights and clearly identified on the booking calendar for each property. During the peak holiday periods, the minimum stay may be extended to 7 or 14 nights in some properties.

6. Do we have a point of contact while we’re in a property should we have any problems?

In all our properties you will find a guest information guide, this will have been compiled by the property owner and (or) Lettings of Distinction. The guide will give you all the necessary information regarding the property plus local area information together with all contact telephone numbers thus giving you 24-7 peace of mind.

7. Can I arrange my hen party at a property?

Undoubtedly our portfolio has a wonderful selection of luxury properties that will not disappoint, but please bear in mind that they are owners homes and as such it is at their discretion as to whether they will accept such a group booking.

8. Can you provide transport to the accommodation or pick us up from the airport?

Please view our Concierge page for full details of all options available to you regarding our transportation services.

9. What if we are ill or there are unforeseen circumstances, such as bad weather, that stop us from travelling?

We would strongly advise that all our guests take out cancellation and holiday insurance to cover for any unforeseen circumstances.  If for any reason beyond the owners control the property is deemed “not fit for purpose” on the date booked (for example, flood damage) all rent and charges paid in advance by the guest will be refunded.

10. If we are paying a price for the property rather than by person can we bring extra people to stay?

No, you may only bring up to the maximum guest occupancy as stipulated on the property page. Your family and friends are most welcome to visit you at the property however, they would not be allowed to stay overnight unless you have pre-notified us of this on the completed booking form as members of your party with prior written agreement from the property owner.  Due to insurance implications plus heath and safety issues this matter is non-negotiable; and should this not be adhered to then all guests will be asked to vacate the property and a claim will be placed against your booking with Superhog.

11. Can we hire a cook/arrange catering/pre-stock groceries at the property?

Please contact our Concierge who will help you with your requirements.

12. Is there Internet Access at the property?

The vast majority of our properties have unlimited internet access included as standard although connection speed may vary from property to property. Please be warned, until the arrival of 4G, mobile reception can be of poor quality in some areas. Please visit the relevant property page to see whether your chosen property has internet access icon.

13. Will the property be cleaned during our stay?

Properties which are taken for a 14 night booking will receive a mid-stay clean, change of bed linen and towels during a guest’s stay.  Should guests require additional cleaning services or linen/towel changes throughout their stay this can be easily be arranged via our concierge service.

14. Can I check in early or checkout late?

Check in is from 4:00pm and check out is by 10:00am.  We would request that guests adhere strictly to these times so that we can ensure all housekeeping staff have adequate time to service the property to meet our high standards before the arrival of the next guest. On occasions it may be possible for these times to be more relaxed, such as during non-peak periods of the year, but each enquiry would be addressed individually in advance and at the discretion of the property owner.

15. We’d be keen to arrange activities/outings/restaurant reservations in advance of our arrival. Can you help?

Please contact our Concierge who will be happy to help.

 

Agent Note:
We would refer all future guests to take the time to read our full T&C’s prior to confirming a booking.